Exchange and Return Policy – Royal Shawl

1. Damaged or Incorrect Product

If the product arrives damaged or incorrect:

• Customers have the right to request a return or exchange within 3 days from the date of receiving the order.
• Royal Shawl will cover all shipping and handling costs related to the return or exchange.
• Customers must provide clear photos of:
  • The product
  • Any damage
  • The packaging and included accessories

2. If the Customer Is Not Satisfied with the Product

If the product is not damaged but the customer is not satisfied with it (for example: the color, style, or feel does not suit them):

• Customers have the right to request a return or exchange within 3 days from the date of receiving the order.
• As part of our satisfaction guarantee, Royal Shawl will cover the return shipping costs.
• The product must:
  • Be in its original condition
  • Be unused and unworn
  • Be in its full original packaging
  • Include all tags and accessories
• Royal Shawl reserves the right to decline the return if the product shows signs of use, damage, or tampering.

3. How to Contact Customer Service

To request a return or exchange, please contact our customer service through:

Please include:

• Order number
• Full name
• Photos of the product and packaging
• Reason for return or exchange

4. Refunds

• Once the returned product is received and verified to meet the return conditions, the refund will be processed within a maximum of 10 working days.
• The refund will be issued to the same payment method used for the purchase.

5. Cases Where Return or Exchange Is Not Accepted

A return or exchange request may be refused in the following cases:

• If the request is submitted after the 3-day period from receiving the order.
• If the product:
  • Has been used or worn
  • Is damaged due to customer misuse
  • Is not in its original condition or missing packaging, tags, or accessories

6. 7-Day Return Guarantee

You may return your item within 7 days of delivery without providing a reason, as long as it remains in its original condition and packaging.

7. Rapid Refund

A quick refund will be issued once the returned item has been received and inspected.

8. Exchange Option

Exchanges are accepted within 7 days for items of equal or higher value (subject to availability).

9. Return Process

Please fill in your full address and contact details correctly before placing the order to ensure smooth delivery and return processing.

10. Shipping Commitment

We promise to ship all orders within 48 hours after confirmation (excluding weekends and public holidays).

11. Non-Returnable Items

Personalized, customized, or used items cannot be returned or exchanged.